Replaced my PRO 1 doorbell with this and for the first 10 days no issues I then noticed issues with the audio on live view and recorded motion events it simply had 0 audio, I hard reset the bell and the audio came back but because it was only 10 days old I got in touch with Amazon and they replaced, the replacement then suffered the same issue only 2 days of being installed again hard reset and it started to work again, as this was a replacement device I now knew the 'device' itself wasn’t faulty it was either a network or hardware/firmware problem so contacted ring who did their checks and couldn’t see any network problems (packet loss etc.) and for the record I have no issues with my other Ring devices and didn’t with the PRO 1 and don’t have any issues with other devices connected to the router, however Ring did ask me to split the 2.4ghz and the 5ghz on my router and have the doorbell just work with the 2.4 so have done this and currently testing to see if the audio issue comes back, I was thankful to know someone else on a ring Facebook group I am part of also started to suffer the audio issues on the same morning as me so made me believe it’s definitely more leaning towards a software/firmware problem. I find it very strange that this is a new released product and suffering audio issues as I suffered the exact same problems with the 3+ when I bought that when it was released last year to so I believe there’s something about new release products and having teething problems at the start

Hi @Benlfc. Thank you for sharing this information. I will pass this feedback along to my team. I recommend that you continue you to follow up with our support team on your open support ticket. That will allow this concern to be diagnosed and properly tracked. Thank you, neighbor!

I’m glad I found this because I am having the exact same issue. 4/11 is the last day that i had audio on my recordings... After that all of a sudden, no audio. I can’t talk to anyone that rings my doorbell and all motion recordings have no audio. Were you able to get this fixed thru ring? Also....what are yalls reading on your transformer on the device health screen. Mine says good (16V) but will change to poor (15v) if the ring button is pressed.

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user50148

Wifi password

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troubleshooting

How to change WiFi password old to new

277 •

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05-07-2023 08:20:07

Responses (2)

J
Justin_Ring
Hi @user50148. This Help Center [article](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) will give you the steps for reconnecting or changing the network on a Ring device.
0
•
06-07-2023 08:11:48
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S
system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
0
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05-08-2023 08:12:44
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