Unable to login on Ring App

Hi, Whenever I try to login to the Ring App on my Android phone I always get the message that an invalid email or password was used. It does not prompt for additional authentication. I can login via a browser using the same email/password. I have managed to create a new user and login that way but it is not the owner so no access to chime. I have cleared the cache in app, reinstalled the app and reset my password however it still informs me that an invalid email or password was used. I do receive an email that my account was signed onto a new device. Any suggestions welcome. Regards, Jose