Keypad notification

Question

When I first received my ring alarm system, the keypad would make sounds when the buttons were pushed from what I’ve read this is the chirp sound, and I have mine on, and it no longer makes the sound when I push the buttons. My other problem is it used to just give an alarm sound when I changed from disarm to armed or home or away now it plays a song that was on my phone. I never switched it to that song. I have deleted that song from my phone and it still continues to play that song and I have done everything I can think of to change that. Does anyone have any answers? Thank you.

Caitlyn_Ring · Answer

Hi @user_554747. You're referring to the Ring Alarm Keypad, correct? The Keypad shouldn't be playing a song of any kind. You can enable chirp tones on the Keypad, which will play a chirp tone when a sensor is triggered. I'd recommend resetting the Keypad, then setting it back up in the Ring app. You can find steps on how to reset the Keypad in this Help Center article https://ring.com/support/articles/7ty5e/How-to-Factory-Reset-Your-Ring-Alarm-Devices. If this issue persists, please reach out to our support team @Ring on Facebook, X, or Instagram.

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