Ring App
Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
Snapshot Capture for Existing Devices
Is there any estimate on when Snapshot Capture will become available to existing setups?I have a Ring doorbell and floodlight camera above my garage along with the Basic Protection Plan and would love to have some sort of 24/7 reviewability for the cameras.At the moment, i still do not have the Snapshot option under Devices-\>Video in the app.A few hours ago a neighboor had some things stolen from his truck sitting just across the street, if I had access to this feature I might have at least been able to see who was in the area at the time.
1187 •
0 •
0 •
10-09-2020 19:28:52
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hey there @Forsith. You should have Snapshot Capture available on your devices. If you're not seeing it available, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
0
11-09-2020 18:52:41
•