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Secondary user can't update address/neighborhood in Neighbor app
Hey there! We recently moved and I'm having an issue with the Ring Neighbors app/feature. My husband is the Primary account holder and has the address updated there; when he opens the Neighbors app it shows the correct address and alerts/posts. However, mine still shows the former address, so I can only see posts related to where we previously lived. I can only change the name of the neighborhood (meaning what it shows up as for me, so not truly changing it), but cannot edit the address. I have tried uninstalling and reinstalling, and I've given it over a week in case it needed time to update, along with reinstalling a second time. I searched for a resolution, but only found suggestions of doing what I've already done. Has anyone been able to remedy this issue themselves in another manner? Please remember: If you are looking at the edit options as a Primary account holder, I do not have the same options available to you. No issues on the Primary side! Thank you kindly, N.B.
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10-06-2020 00:31:17
Responses (5)
- T
Hey neighbors! If the above mentioned suggestions haven't worked for you and you are still experiencing this concern, you would be best served by reaching out to our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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01-03-2021 17:10:28
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- R
We recently moved and I'm having the same issue. The covid excuse is annoying and does nothing to resolve. Thanks.
•2
02-03-2021 00:19:10
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- L
Hello, I know this thread is from 1.5yrs ago but this is still an existing issue in the Ring app that I am currently experiencing as a secondary user. Can someone please detail the current work around for how to resolve so I can view the correct Neighbors community? I tried the resolution in the original post but it no longer appears that following this set of steps is possible. Would love to resolve ASAP as we’ve had an incident at 4am tonight with a man checking doors on our cameras, so I would like to communicate with our neighbors about this rather immediately.
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05-11-2021 09:48:35
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LJust coming back 8 months later to say I STILL have no resolve for this issue and, based on what I've seen in the forums, it seems like many others are still having the exact same issue too. Disappointed this glitch hasn't been fixed yet.
•0
21-06-2023 02:54:12
- C
Hi neighbors. In your Ring app you will need to update the address by re-entering it in settings. You can follow the steps below to update the location in your app.* Ensure your [Ring app is up to date](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App).* Open the the Main Menu in the Ring app by tapping on the three lines on the top left corner.* Confirm the location you would like to update is selected at the top, then select **Settings** .* Select **Change Address.*** Tap **Edit Address.** * **Note:** If you have Professional Monitoring as part of your Ring Alarm, you will be switched to self-monitoring. You will need to update your preference in the monitoring section in the Ring app to Professional Monitoring, this will confirm your updated address for monitoring.* Input your address, when you begin typing it will auto populate options in a drop down that you can choose from as well.* Confirm your address is correct on the map.* Confirm the name you’d like for your **Location.*** You are all set with an updated location!If this issue is affecting a [Shared User](https://support.ring.com/hc/en-us/articles/211018223-Adding-a-Shared-User-to-Your-Ring-Account), try removing their access and then send a new invite after changing your address. If this issue persists after trying these steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-06-2023 15:53:55
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thetaPC
I'm having the same issue as a secondary user. What's the progress on a fix?!
1
28-02-2021 08:51:14
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