Ring App
Ring app used 4.8gb of mobile data in two hours
Hi, has anyone had the ring app use massive amounts of mobile data when at home on WiFi? Last night I went to bed and didn't notice the app open on my phone in the background(I've done this before without a problem) but it was just on the dash board screen not live view or anything like that. I woke up to find it had used 4.8gb of my modile data(all of it) even though the phone was connected to WiFi. This is a little frustrating. I tried ringing Ring but got hung up on after an hour of being on hold with very little help. This has left me without data until my plan renews next month!
12712 •
0 •
80 •
19-07-2021 06:20:12
Responses (39)
- M
I've found one other example of someone having the same problem. Looks like their ring app used 40gb of mobile background data(mine used 6.1 over two days) . It looks like they may have sorted the problem but didn't make it public. It seems so strange that e it uses the modile data even when on WiFi. https://amp.reddit.com/r/Ring/comments/mwhjrg/excessive_background_data_usage_anyone_have_this/ In the future I'm going to have background data turned off or chuck the camera in the bin if it keeps happening. I would like to see some form of help from ring over this! I was thinking of buying more cameras but this is putting me off.
•2
19-07-2021 08:09:07
MHave you contacted their tech support? They might offer some suggestions on here but will eventually suggest tech support.
•1
24-07-2021 04:10:21
- M
This is odd to hear of, @MEGRAC! Thank you for sharing your experience with us. Does this only happen on the android device you are using? If possible, see if the experience of data usage is the same on another mobile device. Some important factors to consider is data coverage/ provider, continuous lengthy streaming (more use generally), and please ensure there is not a vpn enabled on the mobile device. As this is an android device, please check for any [android apps that conflict with the Ring app](https://support.ring.com/hc/en-us/articles/115005889983-Android-Apps-that-Conflict-with-the-Ring-App).
•1
26-07-2021 04:51:55
•
- L
This happened to me over one night while my phone was connected to wi-fi, I didn’t notice till my service provider called me to let me know I had gone over my plan, in one night the device used 5.8GB of data. What’s worst is that now that I have stopped the app from being able to use cellphone data, the app on my phone does not allow me to view live mode anymore. It doesn’t let me view it on my wi-fi at home, my office, or at the wi-fi in any public place. I had to download the app on my iPad to be able to live view over the same wi-fi that my phone is unable to do likewise. iPhone user.
•1
04-08-2021 04:30:57
•
- S
Hi , I bought my friend one Ring camera and he had the same issue when it used 3.37gb in 2 days on his mobile phone data. Do you know if other users found a common fault?
•2
08-08-2021 06:18:55
•
- AW
I’m having the same issue on iPhone iOS, even though I’m watching my Ring Floodlight Cam Wired Pro and Ring Video Doorbell Pro 2 at home on the WiFi the ring App is using lots of mobile data. In the last month rather than the normal 200MB it used up 1.6GB, most of my allowance. This only seems to have been happening within the last month. As a workaround I turn off mobile data for the ring App when at home, then the home wifi is used, as it should be over mobile data when WiFi is available. This issue needs to be urgently looked into by ring and fixed… This has also been raised in the last few days at: https://community.ring.com/t/mobile-data-usage-spike-using-android-app-when-connected-to-wi-fi/91220
•2
29-10-2021 12:00:15
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
Mdickinson
No and never heard of that happening. Definitely contact them about it.
2
19-07-2021 07:06:43
•