Ring App
Ring app STILL FREEZING ON IOS!
So wife and I have iPhone 11 and 11 pro Max. Ring app has been freezing since oh... I don’t know... JANUARY? I’ve opened 2 tickets. I can’t watch more than 3 events before it locks up, lags, then has to be shut down. Same thing on my wife phone. Support says “oh this is new” Plenty of posts here with it happening. Email back support agent, no response. I pay for service that doesn’t work. It’s not my internet connection it’s THE APP. Does one need to start a class action to get it fixed here? The app DOES NOT WORK as advertised. Get it together Ring. We need an app that works. Yes, I’ve deleted and reinstalled like every day.
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20-10-2020 03:57:22
Responses (1)
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I’ve uninstalled and reinstalled. Both phones. Wiped both phones, installed ring- only app, still freezes. I’ve cleared the ram, ran ring with no apps running and with apps running. Freezes. I’ve sent multiple videos to support Dept. I have 2 tickets open, without resolve, without response. I was away this weekend and became irate that I can’t use the live feature and I needed to. I came to support and found this area, and others are having the same issue. so support telling me it’s just my wife’s phone, my phone, is an absolutely lie. I can share what ever you need. I JUST NEED IT FIXED. I have 10 cams, some wires to Ethernet. I have 2 more cams to install that I just can’t bother with until it’s fixed. We pay for a service that doesn’t operate as advertised. This happened in January, after an iOS update, that your service hasn’t been compatible with.
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21-10-2020 01:10:09
DHere is a video I just made..... [https://drive.google.com/drive/folders/1-6uZfmjW4G5UVn6KNaWSMrskIvpFY8-j](https://drive.google.com/drive/folders/1-6uZfmjW4G5UVn6KNaWSMrskIvpFY8-j)
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21-10-2020 01:16:15
THi @DaveM77. Thanks for sharing that video Are we able to find your support ticket using the email address associated with your Community account? If so, we can ensure a team member from our team takes a look into your case and gets back to you.
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22-10-2020 04:53:39
DTom, if it’s my gmail email address yes. I have more videos from today. Sheer frustration. I know you’re trying to help, it’s much appreciated but it it should be resolved with your coders. I could not do anything with the app today. It’s just about useless to try and review video. I was attempting to go back Saturday October 10 to review footage. It was impossible. It froze every 30 seconds. I’m guessing I’ll just forget trying to find the footage needed for a neighbor. Smashing my face against glass is more productive at this point.
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22-10-2020 09:27:02
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Tom_Ring
Hi @DaveM77. When you experience this on the Ring App, how many other apps are running in the background. If you have multiple apps running, streaming video in the Ring app could be too much for your phones RAM and causing this issue. Would you be able to share a screen recording of this issue on your Ring app when all other apps are closed and you are not on wifi? When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply. I can then pass this to the appropriate team to further investigate this.
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20-10-2020 07:48:43
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