Ring and Neighbors App won’t recognize location

In both the Ring and Neighbors app - Ring doesn’t recognize my location. I assume it has something to do with my home being a new build, but even though professional monitoring is active, I can’t use any of the other location-based features (like the geofence). If I scroll to the map. It simply shows a map of the world and cannot identify where I am / where the home is. My account has the same issue on neighbors. I log in but cannot get any text to show up, it simply spins indefinitely. If I scroll to “map” it again simply shows the world and cannot locate where I am. I already dis-engaged professional monitoring to reset my location / address to no avail. Thanks for any help!