Problems with Iphone app and login in general

I purchased the ring doorbell 3 nearly a month ago. I put the app on my phone and my wifes. We both have had access to the doorbell through our phones. We had the 30 days free video recording and at the bottom of the phone it would tell us each day "you have 10 days left..." etc. Today it was donw to 3 days so I used the link in an attempt to enter my payment information. I haed forgotten my password, no problem Ill just reset it using the two-factor verification. A code was sent to my email. I tried to enter the code in the app and the keyboard will not pop up to allow me to enter the code. There is no way to enter the code. Then time runs out and I have to request another. I updated the app, still cannot enter any code. Also I logged into the online database to see if I could pay there but it says I dont have any devices set up. It was been working for the last month! Honestly, I am ready to give it away or throw it away. I'm glad i didnt spend more money and purcahse other cameras and the alarm system.