Responses (1)

• C

  Chelsea_Ring

  Hey @Tsura. Could you try completely uninstalling the Ring app from your computer, even emptying it out of your recycling bin, including all download files. After that, restart your Mac completely by turning it off/on. Once you have your Mac back on, reinstall the app and see if you can open it. Please ensure any VPNs you have are turned off so that it does not conflict with the app. If you can take a screen recording, especially if it still does not load, please send that our way! :)

  0

  •

  06-04-2020 06:19:47

  •

  Reply

  T

  Tsura

  Uninstalled, emptied trash and restarted MacBook. Down loaded app directictly from ring. As info I do not have vpn. Attached is screenshot of app when is is opened. Stuck in this position.

  0

  •

  06-04-2020 07:23:51

  T

  Tsura

  It's working fine with the old app version 2.4.2. and it wants to update to the newer version 2.0.5, which how this started in 1st place. For now I will stick with the old version. Thank you for your help.

  0

  •

  06-04-2020 07:48:21

  C

  Chelsea_Ring

  @Tsura I'm happy to hear that the old version of the Ring app is working instead! I'm currently having this matter investigated by my team that helps with these kind of things. Once I have them take a look into the new version of the Ring app for Mac, I will make sure to update you accordingly! Thank you again, neighbor. :)

  0

  •

  06-04-2020 08:58:51

  C

  Chelsea_Ring

  @Tsura After my team looked into the information you provided, they asked if you could maybe re-attempt the new version of the app. Once you have the new version installed, try to go into your devices page, and then your events page. They stated that it seemed you may have not had a stable connection, as it will load the devices and then the events, so their hunch is that the events may have no completely loaded yet. Let me know how this goes!

  0

  •

  07-04-2020 04:02:55

  T

  Tsura

  Updated to version2.5.0 from version 2.4.2. Everything works fine. I checked for updates thru the app and have the newest version, but the app store has a version 2.5.1 which says is the newest. I think that was where the issue started when I installed that version. If the ring app update says I have the newest version, what is version 2.5.1?

  1

  •

  09-04-2020 06:20:23