Neighbors Tile not in Ring Shortcuts & Neighbors App blank won't show settings

Hello, Several months back my Neighbors App stopped working and only showed a blank white screen. Including the Control Center (Neighbors App). The Neighbors tile is also no longer showing in Ring shortcuts. I have called tech support (not helpful). **I have tried troubleshooting with the following:** + Disabling and Re-enabling the Neighbors App in the Ring App Control Center + Force quitting, clearing cache and app data on BOTH Ring and Neighbors + Uninstalling and reinstalling BOTH Ring and Neighbors I am at a total loss and it would be nice to be able to track local alerts and post videos to alert neighbors as I was once able to. **Tech and versions:** Pixel 6, Android 13, Build # TP1A.221005.002 Ring App v 3.54.0 Neighbors App v 3.68.1 Update: creating a new Neighbors login with my work email actually worked! But I still don't understand why the email associated with my account doesn't work with the Neighbors App