Neighbors feed not working

For about a year now I have not been able to see the feed, my husband has low patience and deleted the app the day we couldn’t load it. We forgot about the app. We recently witness a robbery and we caught it on our dash cam and we wanted to share it on the neighborhood for who ever was the victim. And the app kept just not working. You open it and it just looks likes it’s going to o load and it never does. But when we swipe for like the settings/ menu it shows us that. Just not the feed or access to post. So my husband made another account and it lets him perfectly fine. The only thing is our ring app logs out when we log in to the other app. Customer service was no help