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Neighbors app - this video is unavailable
Just started happening recently, maybe in the last month. Lots of postings on the Neighbors app are appearing with the caption “this video is unavailable” instead of the video itself. Has there been some sort of security change around video visibility?? This is baffling.
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25-08-2020 08:02:43
Responses (3)
- R
No luck. Deleted app. And reinstalled latest app. Had absolutely no effect. In the NEIGHBORS section of the App still get the random “video not available” message. It is random. Most videos load no problem. And some videos that are unavailable will load at a later date - a few days later for example
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29-08-2020 02:15:44
RAnd some videos that are weeks and months old - that I was able to view in the past - are now coming up as “unavailable”. Quite annoying. Many users are reporting same across the board.
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29-08-2020 02:18:03
RAlso. Other neighbors can clearly see the videos on NEIGHBORS - when I am getting the unavailable screen. And vice-versa. Sometimes I can see the NEIGHBORS video - but other neighbors report that it is unavailable. I have a 1GB up/down fiber connection. Here is a video that I could see fro
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29-08-2020 02:23:41
RAnd this has just started recently - during past two weeks or so. Before that - was rock solid. Never had an issue.
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29-08-2020 02:27:09
- H
I have this exact problem. My details:iOS level: 13.6.1Ring App: Deleted, re-installed on 8/28/20.Wifi Signal Strength in Home: ExcellentSeveral iOS devices have different behaviorA few of our devices are unable to view OUR video posted to the Neighbors interface.Help please!Thank you.
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29-08-2020 13:46:47
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CHey neighbors, happy to step in for Marley here. Since the Neighbors App and your phone's OS are up to date, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). They'll be able to take a deeper look at what's going on and
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31-08-2020 19:34:50
RWe have to call customer support? What good is this forum then?
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02-09-2020 03:33:59
EThis forum is mainly a peer to peer support forum. There are Ring agents here but what they can do is limited. Customer service offers the most services. That's why the direct you to call them. They can look into your account and devices. Agents here can not do that. Information on customer suppor
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02-09-2020 05:18:38
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California_King
I have this exact same issue. Every video that someone posts shows up with a black screen and sad face and states "This video is unavailable."I'm a member of 2 different neighboorhoods in 2 different states and this happens in both with everyone's Ring video posts.When people post pictures (of lost cats, for example), they show fine. This happens just with the videos.Any solution to this???
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25-08-2020 16:37:33
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