Ring App
Neighbors App has wrong address
I have a issue no one seems to be able to answer. Both in the neighbors app, and the neighbors link within my ring app my address is wrong. The address in settings for my Ring system itself is correct, but the Neighbors portion is wrong (never lived there, not close to my house, not sure where it came from). I went to the Ring store and they confirmed it is supposed to let me change it, but the system will not. I have deleted app and reinstalled, no luck. I have called support twice and stopped at Ring store once and gotten 3 different (all wrong) answers. Any suggestions are appreciated!
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08-10-2019 12:21:42
Responses (40)
- F
My address is incorrect in the Neighbors and I can't change without loosing monitoring. I never entered this address and it is about 5 miles from my actual location. Google maps shows my location exactly. Any help appreciated.
•5
21-12-2019 10:05:15
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- 1
I have had the same problem since June of 2018. I have tried to get help from Ring and Neighbors several times. It's pretty sad that their tech support hasn't been able to solve the issue after a year and a half. I work in IT. If I had a ticket/issue unresolved for that long, I wouldn't have a job. We paid for the device/service and we can't even use it the way it is designed to be used. Time to go back to the drawing board Ring/Neighbors. It would be nice if you refunded our money and/or replaced the devices.
•4
28-12-2019 04:17:12
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1Not exactly sure. If I had to guess, I would think it is a little of both. The Ring app is not handing over the proper information to the Neighbors app. My location in Ring is right. My address is set up properly in Neighbors yet the location address is miles away. Not the same street, not the number, not the same part of town. Rediculious! I've tried all the suggestions from other people as well as hours on the phone/computer with tech support. I think a class action suit would get them moving.
•2
15-01-2020 03:36:44
- K
Exact same issue with my neighbors app. The correct address is in Ring, but when I look at local incidents within Ring it shows an address about 5 miles away that I’ve never heard of. I spent a lot of time on the phone with support without any fix. I’ve uninstalled the Ring app and tried a few other suggestions. Last time I was on hold waiting for tech support to come up with a new fix, I was simply disconnected and sent a thank you email suggesting I turn on 2FA (which was already active). I’m surprised tech support hasn’t suggested that I go buy the house shown in neighbors app and move there as a fix; seems like we’ve tried every other conceivable idea. Surely this is more widespread than tech support indicates.
•5
31-12-2019 08:11:49
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6Add me to list for this one. This is clearly a bug within the application and re-installing the app or jumping through all of the other suggested hoops by Ring is a waste of time and nothing will be corrected. In my case it appears it looks at the city listed in my address and simply places my "home" right in the middle of that city on a map rather than my physical address. This puts the info being provided to me several miles away from where my actual neighboorhood is, so esentially useless
•2
31-12-2019 11:58:37
JI have the issue, rather my wife does. I changed everything one my apps. We moved in September 2019. The neighborhood area one mine, I was able to change, on hers, just like everyone else, it is stuck on our old address. Since she isn't the primary, it doesn't allow her to change it; there is no option to do so.
•3
03-01-2020 08:18:30
- O
having the same problem with my ring system it shows i am like 3 miles out from where i am at i called up ring he just told me to open your alert circle where your house is located where you could get the alerts this is not a fix someone needs to address this he also told me that everything gets the the address from google maps i opened google maps recently like 2 mins ago and i checked my house is in the system someone needs to fix this problem!
•0
25-01-2020 07:31:30
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tonyc
I'm having the same problem. Tech support was no help at all. Frustrating.
3
24-11-2019 02:45:09
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