Ring App
My dashboard wont load, it just keeps spinning
Both my wife's phone and mine are Android and they both did updates to the ring app and both are doing the same thing where the login screen just keep spinning. I also get a message that says "certificate validation failed! redirecting to login" I reinstalled the app and cleared the cash for the app. Nothing help.
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15-04-2020 10:50:47
Responses (17)
- C
Hi neighbors, I'm sorry to hear you were unable to log into the Ring app. Rest assured, our team has investigated this and it looks like it should be resolved currently. You can always keep up to date on the status of Ring here: [status.ring.com](http://status.ring.com/). Please let us know if there's anything we can assist with in the meantime! :)
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15-04-2020 11:22:52
CHey @L4Rs1L. This issue has since been resolved and is not longer a concern. If you are having this error now, it could be due to the connection your phone has. Please try using mobile data instead of wifi, or vice versa to see if this helps the phone's connection to your app! :)
•1
30-04-2020 12:31:29
RWas about to start a new post, but seen this. I just updated the app yesterday 9/24/2020, got version 3.30 0, and the Dashhboard just spins saying "This is taking longer than expected..." for about a minute everytime I open it.
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25-09-2020 01:11:02
MHi @RustyJones! This should not happen, especially with an updated Ring app. Although you just updated, please try removing and reinstalling the Ring app on your mobile device to ensure it is optimally integrated. I recommend also ensuring all other apps are closed in the background and vpn is disabled. If this concern persists, try testing the difference between wifi only connection and mobile data only connection, on your mobile device, to see if one is more efficient than the other. I hope this helps! :)
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25-09-2020 06:30:47
- M
So where is the solution. What is written here is clealy NOT A SOLUTION.I am havng this problem a lot.
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25-10-2020 04:17:38
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M> @MdAl wrote: > > So where is the solution. What is written here is clealy NOT A SOLUTION.I am havng this problem a lot. Yup, the solution is to kill the app and reload, or select another option and come back to the Dashboard. I got the same problem too with a Pixel 2 on Android 11. I've had it now for maybe a month or so. I've just gotten used to it, and curse "F...ing Ring" under my breathe as I close and reopen the app. Give it a try, it'll make you feel better, at least it does for me.
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21-11-2020 04:34:21
MHey guys I don't work for ring so please don't take it out on me. This is a Ring app BUG!!! "RING" PLEASE FIX THIS!!!! I can re-create the problem so please contact me. I'm on a new AT&T note 20 ultra, latest software ect.. If I hide the desktop shortcuts that I don't have I can't connect. If I unhide everything I can connect but have to force close the app after use for it to connect on next launch. Everyone having this problem knows it started after ring updated their app with these desktop shortcuts. HOPEFULLY RING READS THESE POSTS AND FIXES THIS PROBLEM AS ITS DRIVING SO MANY OF US CRAZY!!! If anyone is having this problem please respond to this post so Ring can see this problem is not fixed.
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21-11-2020 05:27:59
- 1
It is now May and the problem still persist. I feel ripped off and tired of it. I keep getting *This is taking longer than expected* but it didn't happen until last update. Prior to that I at least didnt get this. I have a Gigabyte network connection, mesh system with 3 towers 1 being right behind ring wall so it isn't my internet. Please fix the darn thing we have waited long enough for a working product.
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15-05-2021 01:48:04
- M
I started experiencing this exact problem 2 weeks ago. I have very strong wifi. I found that restarting the app on my iPhone 11 Pro solves the problem. But it's frustrating to have to restart the app every time I want to lock/unlock my door(s).
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10-04-2021 01:37:40
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- G
I too am having this same problem on my iPhone 12. Although, selecting a specific option from the menu, and returning to the main/dashboard screen does NOT fix the issue, nor does force closing the App and re-opening. I cannot even get to the part to edit hidden dashboard shortcuts! This just started happening a few days ago. I have my Ring app linked to both my Amazon Key account as well as MyQ garage door. I think it has something to do with the Amazon Key link. I tried to remove the Key access point and re-add, which temporarily resolved the issue, until Key updated with an expected package delivery. Now the Dashboard just spins again! Clearly something is amiss with the Amazon Key link that never was an issue previously. Update: I Unlinked both external accounts from the Ring app, and the Dashboard loads immediately! This doesn't help, as I'd like to have those accounts linked back to Ring. Again, I've tried this already, and relinked, only to have the problem manifest again as soon as Key showed an expected package delivery for the day!
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16-07-2021 11:04:15
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JI have the exact same issue. On both my iPhone and iPad Pro. Started happening about 2 days ago. I logged out of both devices and back in again and got the dashboard to load. Just now I got an Amazon key delivery notification about a new delivery being shipped. Once that happened, spinning dashboard again on both devices. I guess I will just need to remove the key delivery button from the dashboard to get it to load. It seems obvious it comes from the link to Key delivery. Worked fine for many weeks before this. Hopefully a new ring update will help.
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16-07-2021 05:35:45
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ctmidnite
Same with me. Two phones. Same exact trouble. Same time. Reinstalled to no avail. Please help. Log in online on computer fine.
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15-04-2020 10:54:48
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