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Moved to new address, posted video shows old address
app-settings
troubleshooting
locations
I recently moved to a new location. I updated the ring community to match my new camera (and everything anywhere to the new address). However, my video still shows my old address and now the random person who took a stroll through my driveway is all over the wrong community. I emailed support, communities, etc and no one responds.
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03-06-2019 05:14:40
Responses (1)
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Caitlyn_Ring
Hi neighbors! To correct the location shown in your Ring app you will need to update the address by re-entering it in settings. Follow the steps below to update the location in your app. * Ensure your Ring app is up to date. * App versions required: 5.49 (iOS) or 3.49 (Android) or higher. * Open the the Main Menu in the Ring app by tapping on the three lines on the top left corner. * Confirm the location you would like to update is selected at the top, then select **Settings** . * Select **Change Address.** * Tap **Edit Address.** * **Note:** If you have Professional Monitoring as part of your Ring Alarm, you will be switched to self-monitoring. You will need to update your preference in the monitoring section in the Ring app to Professional Monitoring, this will confirm your updated address for monitoring. * Input your address, when you begin typing it will auto populate options in a drop down that you can choose from as well. * Confirm your address is correct on the map. * Confirm the name you’d like for your **Location.** * You are all set with an updated location! Please let us know if you have any further concerns with the location in your app. Thank you for being a great neighbor! :slight_smile:
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25-03-2022 04:04:27
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