Responses (15)

• TE

  trail-explorer

  Finally figured out if you go through each and every new product announcement by actually going to the linked page, you can knock down the counter one by one. It was really a pain. A customer should be able to dismiss something they are not interested in without having to go to an advertisment page, or amazon page. I also posted the info on the red dot post. https://community.ring.com/t/new-features-notification-will-not-go-away/4281/89 Ring.... please get this fixed. I talked with technical support probably 40 minutes with no solution on this, got disconnected and was not called back even after they asked for a call back number in case of disconnect upfront, and got a followup email telling me Ring does not accept unsolicited proposals! I ended up solving this on my own after going through the red dot post and playing around on my own. This shouldn't be necessary.

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  26-04-2021 05:46:08

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• W

  windracer

  I find this very annoying as well, especially the links to Amazon. Give us a "Mark All Read" option!

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  26-04-2021 09:54:56

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• D

  danjswartz

  How can I disable the What's New feature in my app? No matter what I do it wont go away. Many times it wants me to enable a feature that I don't want or need. Nor do I want to look at ads for new products. I've tapped on App Features, and Products & Accessories, I've viewed things, it wont stop and it wont clear out. Please Ring, make this stop

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  27-04-2021 03:40:02

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  TE

  trail-explorer

  It seems the best you can do is to at least get rid of the big red numer next to "what's new" by going through each and every ad, etc. That also eliminated the red dot next to the three lines many folks here have complained about. I agree it is unreasonable to expect users to have to go through ads for products they know they are not interested in. Then...even after doing so, if you click on "what's new" they are all still there - you just don't see the red numer next to "what's new" or have that red dot. Maybe one of us needs to make a post in suggested features, but honestly, this isn't a suggested feature - it is an obvious flaw in an existing feature that should be corrected. Ring, can you escalate this for us?

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  27-04-2021 06:12:30

• C

  Caitlyn_Ring

  Hey neighbors! I looked into this with my team for some additional troubleshooting suggestions and received some information that was previously mentioned in this thread. In order to clear the red dot on the New Features notification, you’ll need to entirely scroll through and click on every single item in the Apps and Features sub-menu and the Products and Accessories sub-menu. Also, try to force quit the app in between switching from the Apps and Features sub-menu and the Products and Accessories sub-menu. This should remove the red dot for you. If the above steps don’t resolve this for you, please let me know and I can share this feedback with my team.

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  27-04-2021 07:39:13

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• TE

  trail-explorer

  @Caitlyn_Ring Thank you. Can you express to your colleagues that customers shouldn't have to look at products they aren't interested in and should be able to dismiss them without clicking on them? How to you force quit the app? Also, how do you get rid of the What's New items? The red number showing how many there are does disappear after painstakingly going through all of them, and the red dot disappears, but all the items are still in the what's new list even though it says "all caught up" at the bottom.

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  28-04-2021 12:43:46

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