From Android Ring App "LINKED DEVICES" cant link or unlink ALL ring products "camera, door bell
I have all wired ring products from below. 2 flood light cam, 4 spot light cam, 2 stick up cam, door bell, alarm, smart lights. i didnt really use the Linked Devices feature until i got smart lights, i wanted to link to turn on lights at certain motion from my cam. this is where i noticed the problmes. It wont let me link or unlink ring cams and lights and i get this "something went wrong" please see my screen shot attached. I called and left talk with Ring customer service yesterday and left my email, they to check my email for any response. Anyone having this kind of problems? any fix? thanks
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01-05-2020 11:26:38
Responses (1)
- C
@rog7254 Yep! If you cannot compress it into a ZIP file and attach it here, please feel free to email me at community@ring.com. :)
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07-05-2020 12:03:33
C@rog7254 Yep! If you cannot compress it into a ZIP file and attach it here, please feel free to email me at community@ring.com. :)
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07-05-2020 12:03:33
C@rog7254 Thank you for emailing me that video and letting me attach it here for other neighbors to reference. After taking a look into your video, I noticed a few things. While you continuously got this error message, the settings looked like they saved for your Front Drive Way Floodlight Cam! If you look back into the recording, you turn on motion detection and turning on the lights when an event happened for your Lawn Camera, and while the app said there was an error, when you later went back, it looked like the settings were linked to how you were trying to save it. For this reason, I recommend doing this process for all devices as you have, and see if by the time you have updated all of them, that the settings still exist! It seems they may be saving despite the error message you get. In the event they are still not saving, please try removing the Ring app from your phone, rebooting your phone, and then reinstall the app. From there, see if the settings can save and if it still doesn't save the settings, or the app reinstall does not help, please let me know! I will also post this same reply in the other thread we were in, just in case this helps other neighbors that may run into this!
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07-05-2020 12:45:24
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Chelsea_Ring
Hey @rog7254. Could you try adjusting these settings with your wifi turned off, and just using mobile data to change these settings? Also, try changing the settings with each individual device under the Main Menu \> Devices \> Click on device at a time \> Linked Devices. See if changing the settings in each camera to link to the Smart Lights works instead! :)
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04-05-2020 06:05:41
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