Ring App
IanC
Camera Settings changed......Why.
Last night, 19th June, I was deleting video's liked I do on two of my seven cameras every night, only to fined the wee cog icon replaced with three dots, top right on each camera in the grid. Did I do something or is this a new, let me say, utterly useless extra step to get to the Settings Grid. When you click on the three dots you get the dialogue box below. Every option you see here was also there in the older view, so unless I've done something stupid (everything is possible), this is a useless additional step, please tell me how to turn it off and go back to the way it was before, or please, please rethink this extra step and see it for what it is, 'USELESS'. Thank you, Ian
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20-06-2024 10:53:49
Responses (4)
- I
Hi Caitlyn, Thanks for response. I'm a mid 60's gent, caring for my wife who is late stage Young Onset Dementia, Alzheimer's, my days are full on, so when I wind down at night and deal with those daily tasks of deleting video, I get frustrated at the time wasted with multiple extra steps. I'm writing this between feeding spoonfuls of breakfast to my wife. Caitlyn, this is not 'feedback' it is a complaint. I'm old, change is never good for older people, but change that is beneficial can be tolerated, but change that is a backward step, or in this case, has absolutely no beneficial use 'at all' has to be removed. So, Caitlyn, how can I make this complaint to the right department. The fact that there has been a few respondents who agree with me, I'm sure there are many more out there who have, 1, not seen my post or 2, haven't got the time or inclination to complain, but are equally frustrated. Regards, Ian
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24-07-2024 08:16:23
THi @IanC. Your complaint has been logged and forwarded to the appropriate team. All feedback, both positive and negative, is recorded and shared. For now, this is just the way the Ring app is set up. We are always working to improve things and we're sorry that the change didn't land well with you. I noticed you mentioned this stems around you deleting videos. You can set up your videos to auto-delete within a specified time range. You can learn more about this feature here. This may enhance your overall process for deleting videos.
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25-07-2024 04:39:50
- U
Same problem here. Before you could review history in one step by clicking on wee cog gear. Now it takes several steps. Very annoying. Matt for wife
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20-06-2024 01:04:36
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- U
Before seeing this, I submitted a big app request that included this very thing (and I called it useless, too).
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22-06-2024 10:49:20
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- E
Yes, Ring seems to be insisting on wasting its customers' time. Disrespectful!!! Hopefully they'll eliminate this unnecessary step.
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24-06-2024 10:28:17
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Caitlyn_Ring
Thanks for sharing your feedback in this thread. Some recent updates were made to the Ring app, which is why you're seeing three dots instead of a cog wheel. This can't be changed back, but we'll be sure to pass this feedback along.
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21-06-2024 04:06:23
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