‎All events bring two notifications

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captainnapalmse

All events bring two notifications

troubleshooting

notifications

I'm not sure, but I think just after the last update we started getting two notifications for every event that happens on our Ring doorbell. If I turn off notifications, they both stop, if I turn them on, it's back to getting two. This happens both on all of the devices tied to this doorbell, on both iOS and Android. So, just to be clear: A person walks up to the door. We receive a notification. Five seconds or less later, we receive another, exact same notification for the same event. Rinse, repeat. Does anyone have thoughts on this? I've even tried uninstalling the Ring app and reinstalling it, to no avail, and since it's happening on multiple devices, I was hoping someone might have some insight as to how to make it stop. It gets fun when we're all in the same room and get the doorbell noises six times. lol Thanks!

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03-06-2020 04:23:26

Responses (19)

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Jack4
Having the same issue since the update. Two separate notifications for the same event, in rapid succession. Same as OP, but always immediately after the first (no 5s delay)
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04-02-2021 05:15:16
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Pjb1
This was happening to me too. I went into settings and turned off Rich notifications, waited about 15 minutes and turned it back on. One doorbell camera still gives me two the other does not????
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13-02-2021 05:43:08
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jhoush
Having the same issue with mine. Have you resolved it?
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05-04-2021 02:43:44
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phntmstrngr
Been having similar issues, two notifications for every incident. After several experimentations, have narrowed down to the following: In the Ring App, go to Device Settings > Notification Settings > Rich Notifications. Turn it off. When turned on, you would receive a regular notification followed by a snapshot notification. So, turn it OFF and it should work. Hope it helps.
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07-04-2021 07:41:37
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Sargd66
This is annoying as hell. It shouldn’t matter if I have an Apple Watch or not. It shouldn’t matter if I use rich notifications or not. I have an iPhone and an Apple Watch. I should not be getting multiple notifications FOR THE SAME EVENT. Not one other app on my iPhone that sends notifications sends multiple. This should be fixed and not said to be normal.
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08-07-2021 01:00:33
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