What happened with the keypads?

Both my keypads started having the same behavior. They are both set to light up when motion is detected. Now both will only light up the mode button when I approach. I have to cover the entire device with my hand to get the other buttons to light up. I've also found there's no history of events being saved to them anymore. For both to start having the same issues at the same time, was it an update that changed them? I arm the one keypad in a mostly dark room every night. It's been fine until now.