Two Window Sensor issues
Just got started setting up Ring alarm system. I'm having two window sensor issues right now: 1. One sensor will _not_ sync no matter how many times I try again, take out the battery and put it back in, etc. I'm not trying more than one sensor at a time. That's the only advice I get from ther rather sdparse document that came in the box. ideas? 2. These Ring sensors are too big for my casement windows. Ther only way I can get them in is to permanently remove the screens, which isn't a good option. Are there thinner sensors that are compatible? Thanks folks!
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12-11-2019 08:18:12
Responses (1)
- B
I do not know your situation, but it is hard for me to envision how a door cannot be protected. Every door I have seen has a flat permieter, so the sensor can be mounted on the door. And if the casing will not accomodate that little tiny slim magnet is some fashion (mounted straight, sideways, on the jamb protruding into the door area and move the sensor over) that would be really unusual. And I would think the same with windows. But . . . I am not there and have not seen. Just thinking if that will not work, hard to envision how any sensor & magnet will.
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16-11-2019 01:53:11
BFor my "highly used door" I did not use the adhesive. I used two small screws. The sensor is going to stay. I also have a few sensors on metal doors with the standard adhesive, no problem. As for the 1/8" clearance, that small magnet is the smallest thing you are ever going to find, have you looked at one? I think you could make this work and look fine. Mine do. As for the window, have you considered putting the sensor on the top of the bottom pane of the window (assuming a single hung window)? The magnet could even be attached to the glass of the upper pane (inside the sensor), or the side. Just try the sensor and the small magnet to test a few of those options. That small magnet is really really powerful. Just a few ideas, gotta believe you can find one that works, and looks OK.
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17-11-2019 02:13:58
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Brad
There is a sensor reset procedure. You can call support and they can walk you through it. As for mounting, have you seen the slim magnet? I found using this magnet I could mount the sensor on the frame and use this magnet on the window itself. The magnet is really small. [https://shop.ring.com/collections/accessories/products/alarm-slim-magnet](https://shop.ring.com/collections/accessories/products/alarm-slim-magnet)
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12-11-2019 09:42:12
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