Tampered Contact Sensor

My first generation contact sensor fell and then showed that it was tampered and I couldn't fix it (even after removing it from my dashboard and reconfiguring it). I decided to get a new contact sensor (second generation) and officially remove the tampered device from my Ring system. The new contact sensor joined my system perfectly fine, but when I go to arm my home it still says that I have a tampered device and need to bypass that sensor. How do I remove the tampered device? It's brand new!