U
Stolen/broken security system and doorbell
cs-support
wireless-security-cameras
My ring doorbell failed to catch motion before someone smashed it into pieces, then entering my house to cut the wire to my security keypad, steal it and also steal the motion sensor. HOW CAN I FIGURE OUT HOW TO GET FOOTAGE OR TRACK THE SERIAL NUMBERS?
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27-05-2023 02:37:23
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Caitlyn_Ring
Hi @user46368. First off, I'm very sorry to hear about the break-in and I hope nobody was hurt during this. The only footage available from your Ring Doorbell will be from the events listed in the Event History. I'd urge you to immediately follow up with your local law enforcement to file a report and note what has been stolen. After a report has been filed, please get in touch with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus) to report your Ring devices as stolen.
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30-05-2023 07:05:54
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