Ring Alarm
Schlage Connect can just use 4 digit codes (Ring Base Alarm limitation!)
I discovered in a bad way today that my Schlage connect door lock, even allowing 4 to 8 digits codes, can just work with 4 digits codes while connected to Ring Base Alarm, since it use the same Base Alarm code as door codes. Even worst, this information is not showed in any place, all the configuration I did before on Schlage was lost (changing to 8 digit codes, all the 8 digit codes I programmed, etc.). This is a serious limitation of Ring Base Alarm, that just allows 4 digit codes. I can't believe that this is a complex change to be done in the base alarm software. This would increase a lot the security of the system, especially when integrated with door locks like Schlage or any other manufacturer. RING: Please fix this. Or properly inform your customers about this limitation of your system (it's not a limitation of Schlage!!!).
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21-02-2020 01:41:58
Responses (5)
- M
Any idea of how long to have this implemented? I'm not the only one complaining about this, there are other complains about the same here and other forums (Google will show that!). I was never expecting an alarm system to decrease the capabilities of connected devices, but to increase it. Limiting the use of just 4 digits really decrease the security of the Schlage lock. Please implement this ASAP!
•11
22-02-2020 07:57:19
C@MLazarin At this time I do not have an ETA, but will update this forum if it does become implemented! :)
•1
24-02-2020 04:44:38
CHey @MLazarin, happy to chime in for Chelsea here. We do not currently have an ETA or any news to share on this, but we will update this forum accordingly if it is a feature that becomes implemented! 
•1
02-07-2020 03:17:29
- T
I second that! It would be great to have the option to use more than 4 digits for the ring alarm codes!!!!!
•8
01-03-2020 02:00:15
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GPlease fix this. It’s astonishing that it’s 2020 and a current security system is behaving like a 1970 system and limited to a 4 digit code
•6
24-04-2020 03:21:44
KI have the same problem with the Kwikset Smart Code 888. A fix would make the combination of ring + lock much more useful. My workaround now is to manually enter the longer 4-8 pins at the lock itself. These work and the ring app knows they exist but it can not manage them (boo). We use the ring app to unlock most of the time so these pins are mainly a backup method. For the Kikset it is suppose to sound some type of alarm if you enter the wrong code three times in a row (not tested). This may deter someone from trying to guess a 4 digit pin. I am not willing to test that theory. Please fix !
•1
17-06-2020 10:24:29
- B
While I would obviouly prefer to have Ring fully functional with the Schlage Connect lock, my priority is to have a secure home. A 4 digit lock entry code is, IMO, not secure. With this in mind, I set up my Ring Alarm / Schlage Connect this way... - changed Schlage lock directly to use \> 4 digit codes - added Schlage users (at the lock) with \> 4 digit codes - added Schlage device to Ring Alarm using the device ID (not programming code). With the above config, we can still monitor the lock state using the Ring app, get alerts, and perform lock/unlock from the Ring app. Another upside is that the manually configured Schlage lock codes do not match the Ring Alarm codes, which I feel is a good security measure. Downside is not knowing which Schlage lock user unlocks the door (just "Unlocked by code") or being able to use the Ring app to manage lock codes. If/when Ring eventually gets around to allowing \> 4 digit codes, I may consider merging these systems. Meanwhile, Ring is handicapped with only 4 digit codes.
•2
18-08-2020 06:28:13
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MHi, BryanB. Thanks for the tip, aprecciate, but this workaround does not solve the problem that Ring created. How can they say they are a secure system if they cannot even provide a secure number of digits while interfacing with door lock systems? And this is not a problem with Schlage, but reading this thread you see it's a problem with other brands too. Again, thanks for your tip, but I'm still really upset with a "security system" that reduces the security strenght provided by the devices it connects to... An upset customer!!! Marcelo
•1
18-08-2020 07:36:40
- W
After adding the lock to Ring in the usual way, go to the physical keypad on the lock and follow these steps to change the length of your lock's code (note, this will remove all codes from the lock): 1. Hit the SCHLAGE button to lock the deadbolt 2. Enter your programming code 3. Press 8 4. Enter the number of digits you want your code to be (4 - 8) 5. Enter it again Now add a new code to your lock by following the same steps except using option 1 instead of 8. Hit the SCHLAGE button at the end to exit programming mode. The lock will continue to work with Ring the same way as before except that you can no longer manage user codes for the door lock via the Ring app. If you want to add codes then you will have to do it from the lock itself. One thing to note, if you've enabled the feature to arm the alarm when locking the door WITH the code (not quick lock) then it will continue to work. BUT if you later change your lock's code then this function will no longer work properly. I found this out the hard way and after ripping my hair out I ended up performing a factory reset on the lock and starting from scratch. Lastly, I completely agree that this workaround and the 4 digit pin is completely unacceptable, especially for a security system. There are numerous old threads on this topic but it seems clear that Ring isn't going to do anything about it.
•2
01-12-2021 08:52:30
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- U
Four years later, why hasn't ring fixed the problem yet? I encountered the same problem with Yale lock. So disappointed
•1
21-08-2024 05:56:18
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UYes.. very worst of ring. Claiming as leader in security device yet obsolete.
•0
26-08-2024 03:21:21
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Chelsea_Ring
Hi @MLazarin. At this time, only codes created in the Ring app will work with the lock when it is connected to the Ring Alarm. Any codes created within the smart lock itself will not work to report back and forth with your Ring Alarm. This is covered in our Help Center article here. You can find a bit more of detailed information in our other article as well.For the specific request of being able to have 4-8 digit pins like your lock alone has, this is a great idea! You're welcome to add this suggestion to our Feature Request board, which we use to share new ideas with our teams here.
3
21-02-2020 06:19:48
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