Responses (4)

• M

  Marley_Ring

  Hi there, @JamesE! Your Base Station power supply should not be making any noise. I recommend having our support team take a closer look at this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  13-10-2021 05:22:56

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• M

  mdwizz

  Yes I was installing the base station and the plug is also buzzing. Also some slight white noise on the base station speaker but I presume this to be normal given it's a siren also? The white noise is minimal so I can deal with that, but the buzzing plug doesn't sound normal to me. I will call Ring tomorrow to hopefully get a replacement sent, as I can't really install or mount the rest of the alarm system until that is sorted!

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  13-01-2023 08:17:10

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• M

  mdwizz

  Called Ring support today, after telling them of the problem, they put me on hold a couple of times and asked me to photo the base station and plug, they said they would send me a replacement power cable/plug - so it appears they are aware of the fault or at least accepting what we say. Fingers crossed this next one works!

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  14-01-2023 11:25:03

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  T

  Tom_Ring

  Hi @mdwizz. I'm glad to hear that our support team was able to assist you with this!

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  17-01-2023 06:08:08

• U

  user82632

  I received my Ring alarm yesterday and that’s the first thing I noticed, the power adapter is buzzing so loudly I can hear it from anywhere in the room. I get that I should call the support to get another one delivered. It’s unfortunate we can contact support only by phone and not by ticketing system.

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  25-05-2024 09:45:38

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  C

  Caitlyn_Ring

  Hi @user82632. While we don’t have email support available at this time, you can contact our support team at one of the numbers available here, or on Facebook @Ring by sending a private message.

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  28-05-2024 04:52:32