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Ring Motion Detector (2nd Gen) not sensing movement
motion-detector
troubleshooting
motion-settings
I have recently purchased a full alarm system and installed all of the components successfully. One of the motion sensors is not sensing movement even though it is linked and showing up in the app. I have factory re-set the sensor but still not working. Pressed the button on the front and shows single green light. Any ideas what might be wrong (Or do I have a faulty sensor)?
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03-03-2023 08:00:34
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Caitlyn_Ring
Hi @user38147. You can find information on the proper setup and use of the Ring Alarm Motion Detector, along with troubleshooting steps, [here](https://support.ring.com/hc/en-us/articles/360039498552-Ring-Alarm-Motion-Detector-Setup-and-Use). If it appears to be setup correctly and is still not detecting motion, I'd recommend utilizing the [test mode](https://support.ring.com/hc/en-us/articles/360024313132-Testing-Your-Ring-Alarm-Motion-Detector) to see if it responds. Should that still not do the trick, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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06-03-2023 10:01:19
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