Ring Keypads are not charging

Ring keypads (Gen 2) are not charging. Tried multiple outlets, cords, bricks etc. We have two keypads for our business. I’ve seen other posts where it is recommended to factory reset the keypad. However, I have several employees with unique keypad codes. If I factory reset both keypads, will it erase all codes?? What a pain this is if so. Ring needs to fix this issue as I have seen this in other posts.