Hi @TEW. You can attempt to do a quick reboot of the Ring Alarm Base Station to see if that will allow a connection. To do this, briefly tap the reset button on the back of the Base Station using a paperclip or something similar. It is important to only tap this button and not hold it down. Holding it down can result in a partial factory restore which can only be fixed by our Ring Alarm support team. If you are still having trouble with this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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26-01-2022 03:46:10
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Tom_Ring
Hi @TEW. You can attempt to do a quick reboot of the Ring Alarm Base Station to see if that will allow a connection. To do this, briefly tap the reset button on the back of the Base Station using a paperclip or something similar. It is important to only tap this button and not hold it down. Holding it down can result in a partial factory restore which can only be fixed by our Ring Alarm support team. If you are still having trouble with this, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
26-01-2022 03:46:10
•