H
Keypad stopped working. No power or lights
My keypad just stopped working tonight. No Power or lights are on. The Base station has power and the USB cable is intact. However, there is no power to the Keypad and there are no lights glowing on it. Pressing the button 1 or trying to reset it to factory is unsuccessful too. Need some assistance.
942 •
0 •
0 •
14-10-2020 02:49:12
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @hashimsc. Have you tried different charging cables or plugging the Keypad into a different outlet? If you have and there still appears to be no power to it, then you'll want to contact our support team directly for more advanced troubleshooting help. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
14-10-2020 05:28:06
•