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Keypad Replacment Offer - Shipping Labrl
shipping
cs-support
keypad
Received my 2nd gen for free today but there was not a return label in box to return 1st gen. It didn't ask for a credit card during order. Do I keep the 1st gen one then?
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12-03-2023 18:55:58
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Caitlyn_Ring
Hi @rfuller783. I'd recommend following up with our [support team](https://support.ring.com/hc/en-us/articles/213608406) to clarify on what you should do with your original Keypad. They'll be able to review your account and send a shipping label if needed.
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13-03-2023 16:50:14
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