Ring Alarm
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Keypad 2 Battery Charge
troubleshooting
keypad
Hi,Firstly, my keypad needs charging, none of the wires supplied is charging it (from what I can tell) - Any hints?Secondly, @RING I spoke with support 2/3 weeks ago and they informed me they were sending me a new "charger" for the keypad, nothing here as yet - can you help?Thanks
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19-11-2022 08:56:15
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Justin_Ring
Hi @PW12. You can also try factory resetting and reconnecting your Keypad 2nd Generation to see if that helps. This Help Center [article](https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-) will walk you through the steps to do so. Also, since the Community is a public forum, we do not have access to your account and cannot assist with shipping status or with any account information. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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21-11-2022 18:02:23
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