Q
How to get a replacement for a broken sensor
contact-sensor
How do I get a replacement for a broken sensor. I have one window/door sensor that eats trough a whole battery in just a couple of days. ps. Why is it that you can only call or post a topic here; no email nor live chat?
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10-05-2021 07:47:29
Responses (1)
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Tom_Ring
Hi @quintant. To get a replacement, you'll have to contact our support team and run through a few short diagnostics to verify it functionality. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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11-05-2021 06:39:25
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