Ring Alarm
Having trouble with the retrofit alarm kitr
I've noticed odd behavior at some of my wired zones... And it is inconsistant, maybe only happening 10% of the time. Starting with the zone closed, I'll open the door/window... The zone shows open as expected. Then when I close the door window, ocasionally it seems like it is quickly registering as closed,open closed... I know something is wrong when this happens because I hear a chime when the opening is being closed. Even more annoying is that sometimes the door/window is stuck saying open and I have to cycle the door/window a few times to get it to show as closed. I used my multimeter to check the connections, and all looks fine from what I can tell. Close to 0 ohms when the door/window is closed and 'infite resistance' when the door/window is open. I even tried to add a 2k ohm end of line resistor to the end of the line to see if that would help. It didn't... Wondering if I have a faulty retrofit kit (doubt it since I have 2 and they both exhibit the same behavior) or if there is something funky in the software? It is also worth noting that I have 3 main doors that use recessed contact sensors. Never seen a problem with these. All my windows and a sliding glass door use surface mount contact sensors. I am only seeing problems with the surface mount sensors, but again they seem to function fine when tested with a multimeter for resistance.
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21-09-2020 05:55:23
Responses (3)
- M
@talsma I realize this is an old thread, but I am having the same problem. It seems to only happen with windows where I have 2 magnets installed so that I can keep the windows partially open for ventilation with the alarm armed. Did you ever find a solution? @Tom_Ring I did contact Ring support. Unfortunately, their input is that they don't see any issues in the logs, so they are not able to help. Here is some additional diagnostic data I was able to gather: 
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18-07-2023 03:02:19
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CHi @marcaronson408. You can find a list of all the Help Center articles we have regarding the Retrofit Alarm Kit [here](https://support.ring.com/hc/en-us/articles/360032456492-Welcome-to-the-Ring-Retrofit-Alarm-Kit), which may be helpful in determining a solution. The Ring Community is designed for general troubleshooting since we do not have device or account information, so issues involving the Retrofit Alarm Kit are typically best handled with our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus). Ensure you are requesting to speak with the Ring Alarm team specifically, and let them know you have some additional information you've gathered that can help in troubleshooting.
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19-07-2023 07:06:33
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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18-08-2023 07:06:45
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Tom_Ring
Hi @talsma. If you are still having issues with your Retrofit Alarm Kit, I would recommend reaching out to our support team for further assistance. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus) for more in-depth help. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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23-09-2020 04:22:30
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