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Boone
Hello @MrYoung73 ,Only moving it a foot away from the base station is it's maximum range? Sorry to hear about this and yes, that is Not normal at all. You should try the troubleshooting procedures (link below).https://support.ring.com/hc/en-us/articles/360042155432-Troubleshooting-your-Ring-Alarm-Keypad-2nd-generation-If you are still having very short range issues after accomplishing the troubleshooting, then you should call Ring Support for additional help:https://support.ring.com/hc/en-us/articles/360036196372But due to the Covid-19 issue, their support hours have changed and you may encounter longer than normal delays contacting them:https://support.ring.com/hc/en-us/articles/360041597471I hope this information is helpful :wink:
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04-04-2021 22:44:24
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