False Fire/smoke Alarms

This is the second time I had to deal with a false alarm and even though I disabled the alarm from the keypad within 15 seconds, each time the Fire department was dispatched... First time a plumber was soldering, so I can see the smoke alarm going off, but the second time it was just steam coming out of the kid's bathroom. Surely there is a easily discernable difference between steam and smoke!!! 1) Each time Ring calls my number it goes straight to VM. No one else calling my cell has the same issue. They claim they called twice, but my phone log shows no such earlier call. It's always a Vm giving me a control nbr. 2) We are not given enough time to call back and cancel the dispatch. When you call back, it takes too long to reach someone and cancel. The first time I was put on hold for 5 min. I should be able to cancel the alarm with a specific code (separate from the disarm code) which automatically cancels the dispatch.