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S
Door sensor stuck on open. Fine for past 3 years
contact-sensor
alarm
troubleshooting
Front door sensor started throwing the door open code this week after working fine since 2019. Replacing the battery fixed it for 4 days. Now it’s back. What tho try now?
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14-10-2023 10:24:35
Responses (1)
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Caitlyn_Ring
Hi @Scott65. I'd recommend performing a factory reset on your Contact Sensor, then setting it back up in the Ring app using the steps under Set Up a Device. You can find steps on how to factory reset your Ring Alarm components [here](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices). If the Contact Sensor is still stuck on open or on Tampered after performing a factory reset and new set up, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us), and request to speak with the Ring Alarm team. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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16-10-2023 06:55:22
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