Responses (2)

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  Chelsea_Ring

  Hey @marcster. We do not have this feature at this time, as the Ring Alarm system communicates on a Z-Wave network that the Base Station creates during setup. All devices, such as the contact sensors, motion sensors, keypad, and do on, will talk on the Z-Wave network. Therefore, if your wifi goes down, the Z-Wave will stay intact as long as your Base Station is online and functioning. If you Base Station loses connection to the internet through a wifi jamming that may occur, if you have the Ring Protect Plus Plan, the cellular backup from the SIM card within it will keep the Base Station online. When it comes to the individual Alarm Devices that the Base Station talk to, if the Z-Wave signal/connection is ever weak, you will see an error message like the one in the attached picture! This is what it looks like for a range extender, when it has a weak signal. Hope this helps clear it up for you. :)

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  22-04-2020 07:52:13

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  marcster

  Thank you for your reply that makes sense :) One final question, I understand the sensors etc communicate to base station via Z-Wave (non wifi) network, if for some reason communication stops, e.g. PIR sensor stops communicating with base station for whatever reason, will I get any alerts on phone or base station?

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  23-04-2020 11:15:12

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  Chelsea_Ring

  @marcster You're right! So when a device is having problems communicating with the Base Station, whether it's from a poor Z-Wave signal, dead battery, fault in product, it will say it has a Poor Connection/Signal to the Base Station, similar to that screenshot. If the device actually falls offline (unable to communicate to the Base Station after enough "missed" attempts to check in with the Base Station), you should get a push notification that the device reported as offline in the app. :)

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  23-04-2020 05:41:37

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  MJF14530

  Hello, I just bought a Ring Alarm System recently, but I think my Wifi is being jammed (I call it freezing my signal) when I'm away. No alerts post. No events post. I tried using Fing Networks, but they do not detect any activity either. My place is still being broken into. My car as well. These perpetrators can break into anything. Cigarette burns on my cats. Insects everywhere. You name it. Its terrorism. What are they? Some kind of neo-military group or something? Bye.

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  15-07-2022 08:24:59

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