Device keeps "Joining A Wrong Network"
My ring alarm base station decided to get off the home network. I tried reconnecting it to the WiFi/Ethernet. After it was online, my other devices are saying "device joined a wrong network" or "waiting to connect to a network". I have factory reset all devices and they still won't connect to the alarm base. Any suggestions?
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23-12-2020 05:07:35
Responses (4)
- J
Hi @user56901. If you tried the troubleshooting steps mentioned in this thread and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406#store-opening-hours) a call for further assistance.
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05-09-2023 05:53:54
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- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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05-10-2023 05:54:29
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Marley_Ring
Hi there, @german.hall2! This is certainly an odd error to receive. Although you mentioned trying this already, ethernet connection is most reliable and is a great step for reconnecting. While the Base Station is connected via ethernet, please ensure the Alarm is not in cellular or batter back up, as this can limit operation. Resetting your Alarm devices was a great call, there is also a reset zwave network in the Ring app, however, this method might require you having to setup all of your Alarm devices from scratch. A reset on the Base Station could also help here. The prior two suggested steps are best done by or under supervision from our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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23-12-2020 04:10:20
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