Ring Alarm
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Defective contact sensor
I just bought a ring alarm kit with 5 pieces and bought 4 other contact sensor on the side. They are all 2nd generation. Our windows are a little too wide and its very tricky to place sensors on closed windows without indicating that they are open. We manage to place 3 of them and the fourth one was showing open regardless the way it was placed. We decided to open the 5th one and test it. It worked Just fine! I believe this sensor is defective and I would like a replacement. I have been trying to contact Ring with no luck. What should I do?
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13-05-2020 01:41:54
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Chicago
Hi - I just bought a 10 piece gen-2 system and all but one off the contact sensors are working. I’ve tried to reset the system, unplug battery to the one sensor and it still is showing offline? Can you mail me a new one please. I’ve spent more than 4 hours testing it and reviewing online material to find the solution. My other alternative is to disconnect all the pieces and take them all back to Costco for a full refund. Please help!
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13-03-2021 06:18:48
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