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Contact sensor saying door open
Just installed my Ring alarm, all components work great minus the contact sensor on my front door. It’s about 5 ft from the base and 15 feet from range extender. As soon as a tried configuring this sensor out of the box it says the door is open when it’s closed. All other contact sensors worked great right out of the box.
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30-10-2020 04:18:30
Responses (4)
- J
I’m having the same issue with the front door sensor, and have tried resetting it twice but it still says front door is open.
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07-08-2023 04:55:28
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- J
Hi neighbors. If you have tried the steps mentioned by Tom and are still having the same concern, reach out to our support team for further assistance. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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08-09-2023 18:29:04
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- U
I had to reset my base station. Nothing else really worked. Finally base station did the trick, the least expected.
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16-03-2025 18:28:12
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Tom_Ring
Hi @patrick\_durkin. Try pressing and holding the communication button for 3 seconds, then releasing. This should prompt the Contact Sensor to register correctly. If not, you may need to [reset](https://support.ring.com/hc/en-us/articles/360000071906-How-to-Factory-Reset-Your-Ring-Alarm-Devices) the Contact Sensor. I hope this information helps!
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30-10-2020 17:05:42
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