‎Change default Cellular Network

English

Help

Community Home

Ring Alarm

Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.

G

GR54

Change default Cellular Network

ring-alarm

cs-support

base-station

I am in the UK and my Ring Alarm’s cellular network is EE (for some reason) which at my address has very poor signal strength. I would like to be able to change the default network to Vodafone UK as their mobile coverage is much stronger in my area. I cannot find how to change this option in the settings.

1721 •

1 •

23-12-2022 10:09:28

Responses (6)

C
Caitlyn_Ring
Hi @GR54. The Ring Alarm will route to the cell tower that it has the best connection to, but this cannot be manually changed at this time. Your Ring Alarm should automatically route to another tower if it provides a better connection.
1
•
23-12-2022 07:19:44
•
S
simondo78
That's not true at all, @Caitlyn_Ring - I'm in exactly the same situation as @GR54, my base station has connected to EE, even though there is practically no EE coverage in my area. Both Vodafone and O2 have very, very strong coverage here, and yet the base station will not switch away from EE. If I switch off my WiFi, my alarm no longer works. That's a shocking flaw in this security system. So I regret to say that your reply is not a solution, because the base station *does not* automatically switch to another tower, and is therefore completely useless if there happens to be a power cut (or internet failure) at my property.
0
•
24-12-2022 01:51:23
•
J
Justin_Ring
@GR54 This is the Ring Community, a neighbor-to-neighbor support forum where I, other members of my team, or other neighbors can help with tips or tricks for your Ring devices. Anything else beyond that will have to be looked into by our support team. Give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) to further look into your concern. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
0
•
30-12-2022 04:58:46
•
S
simondo78
@GR54 I spoke to the technical team at Ring Alarm Support - they told me that I would need to give up and return the alarm system, as they would not and could not "reset the SIM" to allow it another chance to find a strong cellular signal. All I can recommend is that you try taking the base station to your son's house, performing a factory reset, hope it picks up a Vodafone signal, then take it back to your own home and hope that it remains on the Vodafone signal. I'm in the same boat, and Ring seem completely unwilling to help.
0
•
02-01-2023 11:29:54
•
D
DerykL
I have a similar question, now that 3G has begun its national switch off, I have noticed that my alarm has gone from full Vodafone signal before the switch off to nothing on Vodafone and has moved to 3. I have full Vodafone 4g coverage at my house and it’s not reassuring to figure out that the alarm maybe only has a 3g capable SIM in it? as its not connecting to the Vodafone signal, EE doesn’t exist where I live and o2 is pretty decent, but its clearly only on the remaining network that has 3G service at my location, sometimes I check and it says theres “No Cellular Connection”. I did call the Alarm support to ask them this question, and not only did he really not have a clue what I was saying, he just said "no it will be fine, is there anything thing else I can help you with? " I have moved my alarm around my house to get better signal but it’s in the best location… my wifi doesn’t go down a lot. nor does the power go out, but one of the selling points for me was cell and battery back up.
0
•
13-03-2024 01:07:13
•