Can’t connect Keypad (Gen 1)

My Keypad has been working but I recently got a new router with new WiFi network name and I can’t get the keyboard to recognize through the app’a “add a device” route. I read the instructions on the ring site for doing a factory reset, but mine doesn’t respond as they describe it should. I hold down 5 and insert the paperclip in the reset hold and nothing ever happens. When I remove the paperclip, it seems to reboot and then my network light goes red again. Suggestions???