P
Cannot change wifi network on base station
alarm
cs-support
base-station
Hi, When setting up my ring devices I had issues when setting up the base station to my home network. Reading the docs I saw that we cannot have special characters on the password and I had it on my network. I have created a guest network with the same authentication definitions (WPA2-Personal) without special characters on the password and it worked. Now I have changed my home network password not to have special characters but it still not working. What can be done to solve this? Can you hlep? Regards, Paulo
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16-03-2023 09:14:10
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Caitlyn_Ring
Hi @pal2000. It's good to hear that you were able to get your Ring Alarm connected with the guest network. I'd recommend double-checking the different security and firewall settings on your main network, to see if they differ at all from the guest network. If everything appears to be the same, but your Base Station can't connect to your main wifi network, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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17-03-2023 05:42:13
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