Ring Alarm
Browse posts, comment, and join in the discussion about Ring Alarm and Ring Alarm Pro.
Base station started dropping offline in the past few weeks
Literally no changes to anything on my network or environment unless Ring autoupdated firmware without notification. A few weeks ago, my base station started dropping offline. According to the router, it seems to have a problem holding onto its DHCP reservation. Without any DEAUTH, it seems to drop (lease time: 365d) and then rejects offers and then just stays offline for a few minutes to a few hours. It's working, because local sensor activity is reported (chimes) by the base station. Tried powering it down (battery out) with identical results.
577 •
0 •
0 •
10-11-2020 03:50:49
Responses (1)
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
Caitlyn_Ring
Hi @woijer. Would you mind reaching out to our support team for this concern? They'll be able to take a closer look at what may be going on with your Base Station, as well as provide troubleshooting support in order to resolve this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
0
10-11-2020 17:10:25
•