Base Station not working, can´t communicate with tech support

My base station went offline for a couple of days. It had happened before, but turning the wi-fi off and on fixed the issue. This time, it didn´t and the blue light for bluetooth pairing wasn´t blinking either. I tried to do reset, but the issue continued. I found it might be something related to the battery so I disconnected the battery for a few minutes and put it back in. It didn´t work either. The lighting bolt on the side is currently red, it won´t let me pair the base station, the blue light on top is off and it is still showing up offline on my phone. I'm from Costa Rica which means I had to make an international call to the UK for support, but the call quality wasn´t great and I wasn´t able to communicate with the agent. I asked for a tech support e-mail but I was told me only tech support can give me one. I've googled the issue and it says it might be: 1. A battery issue, since power outages might make the battery drain faster (power outages have been common in my area for the last months) 2. A problem identified in some devices. Some people have received a new base station for this. **I'm looking for a fix or at least a tech support e-mail or WhatsApp, since I've had no luck with international calls.** Thank you so much for your help!