Key by Amazon
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U
Not owner
hardwired-video-doorbell
app-settings
troubleshooting
Ring app will not work as usual. Message I get when click on icon….”Video doorbell could not be set up. This ring device is registered to another owner.” Screen when I click on icon wants me to set up a device. When I scan QR code the options I’m given are to become a shared user or to transfer this device. I have owned this ring doorbell for several years. It was on condo when I purchased. The old owner transferred to me. The SN is C5W0E00D1H Thank you Sharon Tatum
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07-01-2025 12:29:31
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Tom_Ring
Hi @user_fbb3c5. This means that the device was set up using a different email address. If you don't have access to this email, this Help Center article here will help you.
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09-01-2025 07:45:11
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