Key by Amazon
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2
Locks on Dashboard stuck on Signed out, will not reconnect to Key by Amazon
app-settings
smart-lock
troubleshooting
amazon-alexa
My lock became signed out on the Ring app. When trying to reconnect, i receive the error that "A problem has occured. Try again in a moment." Ive disconnected the lock from Key by Amazon, the Schlage app, disabled the Ring skill from Alexa app, factory reset the lock and readded it to Schlage and Key by Amazon and reenabled the Ring skill on Alexa app. It still gives me the same error and will not reconnect to the Ring app.
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30-05-2022 09:09:54
Responses (1)
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Caitlyn_Ring
Hi @21113haupt. Are your Ring and Amazon accounts linked? If they aren't, you can link them by following the steps below: 1. Open the Ring app on your mobile device. 2. Tap the three-lined menu icon ( **≡** ) on the top-left of your app screen. 3. Tap **Account Settings.** 4. Tap **Link your Amazon account.** 5. Tap **Link Accounts** . 6. Enter the password for your Ring account. 7. Next, you will see an Amazon welcome screen. Log in to your existing Amazon account credentials, or create a new one. 8. Then tap **Sign in** . If your accounts are already linked, try unlinking them using the steps below: 1. Tap the three-lined menu icon ( **≡** ) on the top left 2. Tap **Account** from the side menu 3. Tap **Amazon** under **Linked Accounts** 4. Select **Unlink Account.** Then link your Ring and Amazon accounts back together again, and attempt to connect your lock in the Ring app. If this concern persists after trying these troubleshooting steps, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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31-05-2022 06:12:12
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