Wifi network issue

Purchased a certified refurbished Ring doorbell pro. I am trying to setup the new device but i only see my personal home wifi and cant locate the doorbell’s wifi on my phone. I am reading all these questions in the community but no real solution. Reset the router again? Reset doorbell again? Turn off wifi and back again... i tried all of those things. Still unable to view the Ring wifi network on my phone. Please assist with this