Ring Video Doorbell
White spinning light not appearing after perform factory reset (Pressing orange button for 20 seconds)
Hi All, I got Ring Door bell Generation - 1 which I bought 18 months ago. Ring door bell was not working since 7th July and Customer Service asked me to perform factory reset (Pressing orange button for 20 seconds) and press the orange button once to get white spinning light. **I didn't get white spinning light**. Does anyone experience the same issue? Please help/=,
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27-07-2021 03:02:49
Responses (4)
- M
Sorry to hear about this, neighbors! As long as your Ring device battery is charged, pressing the setup button should result in setup mode activating. Holding the setup button for 20 seconds was a great step to take as this will reset your Doorbell. If that didn't work to resolve the setup mode LED concern, try performing a setup process in the Ring app anyways. If the setup process in the Ring app fails and the device truly seems to not be responding to setup mode, this will require a closer look from our support team. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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02-08-2021 04:56:22
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UAll Redit post on the subjects says is to buy a new one... this is a problem which seems to be appearing a lot... and calling support at a European number is not a good solution... and the chat is sooooo inneficient that CHATGPT gave me better answers
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28-12-2024 04:58:03
- U
I just bough a house with this ring cam the seller is not the original owner -- can I do a master reset and set up for my use.
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19-06-2023 02:32:01
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CHi @user48614. Ring devices can only be set up under one Ring account at a time. If the original owners have not removed it from their Ring account, you will not be able to set it up under your account. Resetting a device doesn't remove it from a Ring account. I'd recommend reviewing [this article](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device) from our Help Center which goes over the process for changing device ownership. If you have any further questions, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus).
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20-06-2023 06:44:46
- S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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20-07-2023 06:44:52
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Dryloc
Hello I have the same issues, I tried hard reset and the light just remains on 😞
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31-07-2021 10:49:23
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