Responses (4)

D
Dryloc
Hello I have the same issues, I tried hard reset and the light just remains on 😞
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31-07-2021 22:49:23
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U

user48614

I just bough a house with this ring cam the seller is not the original owner -- can I do a master reset and set up for my use.

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19-06-2023 14:32:01

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C

Caitlyn_Ring

Hi @user48614. Ring devices can only be set up under one Ring account at a time. If the original owners have not removed it from their Ring account, you will not be able to set it up under your account. Resetting a device doesn't remove it from a Ring account. I'd recommend reviewing [this article](https://support.ring.com/hc/en-us/articles/360038010351-How-to-Take-Over-or-Change-Ownership-of-a-Ring-Device) from our Help Center which goes over the process for changing device ownership. If you have any further questions, please reach out to our [support team](https://support.ring.com/hc/en-us/articles/213608406#callus).

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20-06-2023 18:44:46

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user_e0dcc1
Yes I have the ring video doorbell generation 2. Battery operated. I followed the instruction in the ring app but guess what? Every time I press the black button it will not set up. Does anybody else with a ring video doorbell? 2. Have the same problem if you guys do, can you please tell me if you guys found a solution
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26-04-2025 20:58:04
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user_e0dcc1

Yes I have the ring video doorbell generation 2. Battery operated. I followed the instruction in the ring app but guess what? Every time I press the black button it will not set up. Does anybody else with a ring video doorbell? 2. Have the same problem if you guys do, can you please tell me if you guys found a solution

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26-04-2025 20:58:05

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Tom_Ring

Hi @user_e0dcc1. The setup button should be orange. It's located on the back of the device. I just want to ensure that you are not pressing the doorbell button for setup.

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28-04-2025 13:02:07